THE IMPACT OF ECOMMERCE ON SOCIETY ............................................................ 56
DEVELOPING THE ELECTRONIC COMMERCE SECTOR........................................ 58
DEVELOPING e-GOVERNMENT IN GRENADA ...................................................... 73
PRINCIPLES OF THE PROPOSED EGOVERNMENT STRATEGY............................ 73
INFRASTRUCTURE FOR ElectRonic GOVERNMENT ................................................. 75
OTHER PUBLIC SERVICE-WIDE INITIATIVES ........................................................... 77
SPILLOVER EFFECTS OF EGOVERNMENT ON THE INFORMATION ECONOMY
................................................................................................................................................... 78
THE SETTING UP OF A PORTAL ..................................................................................... 79
Portal Definition ................................................................................................................................. 79
Portal Characteristics ............................................................................................................. 80
Portal Architecture ................................................................................................................. 81
Portal Functions ...................................................................................................................... 83
Portal Security......................................................................................................................... 84
PUBLIC KEY INFRASTRUCTURE.................................................................................... 85
DELIVERY CHANNELS ...................................................................................................... 92
i.
Direct Access via Internet ......................................................................................................... 93
ii.
Mobile Telephony ..................................................................................................................... 94
iii. Normal Telephony Value Added Services ................................................................................ 95
iv. Interactive TV............................................................................................................................ 95
v.
Kiosks........................................................................................................................................ 96
vi. Over the Counter Service .......................................................................................................... 96
vii. Local Call Centres ....................................................................................................................... 97
COMMERCIAL CONSIDERATIONS ................................................................................ 98
THE SERVICE OF EGOVERNMENT................................................................................ 99
Customer-centric business model ..................................................................................................... 100
TYPES OF SERVICE .......................................................................................................... 105
Transactional e-Services....................................................................................................... 106
Electronic Commerce ........................................................................................................... 108
e-Democracy .......................................................................................................................... 109
Non-Governmental Services and Information ................................................................... 110
THE GOVERNMENT SERVICES WEB-SITE ................................................................ 111
BRANDING: ONE EGOVERNMENT IDENTITY .......................................................... 113
Grenada Government Domain Name.................................................................................. 114
THE WEB-SITE ................................................................................................................... 114
Setting up and managing web-sites ..................................................................................... 115
Ownership and Maintenance of the Grenada Government Site, AND E-Services ......... 118
Post-implementation operations:......................................................................................... 120
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A STRATEGY AND ACTION PLAN FOR GRENADA
Anurag Sinha