2005, No.20
Telecommunications Act 2005
135
(4) The Regulator may issue an order discontinuing a
requirement for service providers to submit draft Terms of
Service to the Regulator for approval where the Regulator
determines that such approval is no longer required to protect
the interests of customers.
55. Information on Terms of Service-(1) A service
provider designated pursuant to section 46 shall at all times
maintain on the service provider‟s web-site, in both Samoan and
English, the following information:
(a) the current version of the service provider‟s Terms
of Service;
(b) all of the service provider‟s approved tariffs and
proposed tariff changes which have been filed
with the Regulator, in accordance with section
40;
(c) the official web site address and other contact
information for the Regulator, together with a
clear statement that the service provider is
regulated by the Regulator under this Act and
that customers and other service providers may
contact the Regulator if they are unable to
resolve disputes with the service provider; and
(d) an easy to follow navigation system that allows a
customer to locate the above information.
(2) A service provider designated pursuant to section 46
shall maintain current paper copies of the service provider‟s
Terms of Service, all of its approved and pending tariffs and the
other information described in subsection (1)(c) at all of the
service provider‟s business offices, and such document shall be
made available for public inspection, without charge, during
normal business hours.
(3) If required by an order of the Regulator, a service
provider shall include the current version of the service
provider‟s Terms of Service, a reference to copies of the service
provider‟s approved and pending tariffs being available for
inspection at the service provider‟s business offices and the
other information described in subsection (1)(c) in the