132 Telecommunications Act 2005 2005, No.20 provided for in subsection (3) or sections 69 and 70 or otherwise in this Act. (3) For the purposes of tracing and locating a source of harassing, offensive or illegal calls, or as otherwise provided under the laws of Samoa: (a) a customer may make a direct request to a service provider to monitor calls to the customer‟s telephone; (b) where a customer is not satisfied that a service provider is monitoring calls to the customer‟s telephone in response to a request to do so by the customer, the customer may request that the Regulator issue an order that directs a service provider to monitor calls to the customer‟s telephone; (c) the Regulator or other duly authorized authority in Samoa may direct a service provider to monitor calls to and from a customer‟s telephone and the service provider shall comply with any such direction; (d) the service provider shall provide the Regulator or other duly authorized authority in Samoa the information resulting from the service provider‟s monitoring of the customer‟s telephone, including the telephone numbers that are the source of the harassing, offensive or illegal calls and the times and dates of occurrence of such calls; and (e) the Regulator may undertake any appropriate action to protect the public from harassing, offensive or illegal calls in accordance with this Act, and if necessary refer the matter to other appropriate authorities for further action. 50. Protection of Personal Information-(1) A service provider shall be responsible for customer information and customer communications in the custody or control of the service provider or the service provider‟s agents.