16.1. Information owner executes a request under the following methods: 16.1.1. recording on electronic information careers or sending to the e-mail address shown in the request; 16.1.2. presenting a copy of the document or extract from the document directly to the requestor or sending to his mail address; 16.1.3. by fax; 16.1.4. verbally; 16.1.5. permitting the access to places designated for familiarization with the information; 16.1.6. other methods taking into account the type of the information career. 16.2. Requests for information shall be implemented verbally only in below cases: 16.2.1. in case of direct appeal to officials; 16.2.2. when the details of the request for information are questioned; 16.2.3. when learning if the information owner possesses the information required to the requestor. 16.3. When the copying of the document may cause a damage to the original, the information owner should provide a requestor with conditions for: 16.3.1. 16.3.2. 16.4. familiarization by himself with the manuscripts or printed materials; listening audio materials, reviewing audiovisual materials and making records. The official, replying to a request in a verbal form, is not required to read a document. 16.5. When the requested information is available in several languages, the document shall be presented in the language mentioned in the request as preferable.