48.1.3. to file the materials on administrative and legal delinquencies associated with violation of the
present Law’s requirements to the supreme body of the information owner or court.
Article 49. Complaint on the Refuse to Execute or Inappropriate Execution of the Request for
Information
49.1. A requestor is entitled to complain in connection with the refuse to execute or inappropriate
execution of the request for information to a court or the authorized agency on information matters.
49.2.The complaints filed to the authorized agency on information matters is to indicate:
49.2.1 name and family name of person filing a complaint;
49.2.2. mailing address or other contact details;
49.2.3. content of the information inquiry presented to the information owner;
49.2.4. detailed information on faults committed by the information owner on the request for
information; requestor’s evidences on illegal actions of the information owner.
49.3. If on the complaining person’s opinion the information owner illegally refused to execute the
request, or furnished inaccurate or incomplete information, the complaint is to be supplemented with the
copy of the written reply or the document considered being inaccurate or incomplete.
Article 50. Consideration of the Complaint
50.1.The authorized agency on information matters is to consider the complaint within 10 working days
after the date of filing, examine the eligibility of activities of the information owner in this regard
and provides response to the complainer.
50.2. If the complaint required clarification or additional explanations and documents are to be collected
to investigate the complaint, the authorized agency on information matters may extend the term of the
consideration of the complaint to additional 10 days by giving written notification to the complainer.
Article 51. Refuse to Settle the Complaint
51.1.The authorized agency on information matters may refuse to settle the complaint in the below
cases:
51.1.1. when the complaint is anonymous;
51.1.2. when the complaint does not relate to the certain information owner’s activities;
51.1.3. when the complaint repeated, groundless and biased;
51.1.4. when there is a valid court decision on this case;
51.1.5. when the complainer has not used the conditions created by the information owner to eliminate
the complaint with the adequate efficiency.
51.2.Except for the cases provided by Article 50.1.1. hereof, complainer is to be provided with a
grounded reply.
Article 52. Instructions of the Authorized Agency on Information Matters