NATIONAL CYBER SECURITY STRATEGY GREEN PAPER – SUPPORTING DOCUMENT 7 Experiences and concerns of the Maltese citizen A number of indicative traits or concerns on cyber security issues among Maltese citizens have been extracted from Special Euro barometer public opinion surveys on cyber security conducted across the European Union for years 201218, 201319 and 201420 for particular consideration. Table 6 presents a number of incidents reported by the Survey’s Maltese respondents for 2014 with an indicative trend from the previous year based upon the percentage of responses.Table 7 lists a number of concerns expressed by the Maltese respondents with respect to various aspects of cyber security. A detailed explanation and analyses for each of the factors listed is given further below. Experiences Trend (2014) Having hindered access to online services due to cyber attacks  Avoid disclosing personal information on-line  Account hacked  Accidentally encountered material of racial hatred etc.  Reported cyber related incidents to Police  Identity theft  Received fraudulent emails  Online banking fraud  Online fraud (e.g. unfulfilled online purchases, false advertisements) (higher relative to EU) Table 6 – Indicative trend of cyber incidents among Maltese (2014) Legend 26  Increasing  Decreasing ▬ Stable Malta | National Cyber Security Strategy Green Paper – Supporting Document