ones. Current Status: Low % of Citizens are using web portals to submit forms and a smaller number of % of enterprises are interacting online with public authorities Romania’s e-governance portal being average among its peers has areas for improvement toward providing digital governance experience in the below areas: o Site completeness o Maturity of Web Services o One Stop Portal Approach o Multi lingual site o Forms / Descriptions o Promotes Platform o Helpdesk availability Integrated Process / Collaborative Romania offers provider-centric on-line services, usually via the web sites / portals of the provider state entity; the current eGovernment portal structures the access to these sites Romania has a separate payment portal which allows citizens to make payments for selected services (https://www.ghiseul.ro/ghiseul/public) All public bodies will adhere to this Line Action [e-Gov SlD3] Optimize the use of technology within the government operations Focus on e-procurement (Operational) According to the strategic plan of development of an Electronic System of Public Procurements – SEAP, at the end of 2014, the objective is reaching the below results:  Increase of the degree of using SEAP in the procurements by electronic means from 20% - 40% in 2013, up to 60% for the year 2014  Promoting Page 43 of 172