2. The flow of the time limitation for claims shall be suspended for the period between the filing of a complaint about a telecommunications service and the day of answering the complaint, although not longer than for the time provided for considering the complaint. Chapter 4 Dispute resolution methods Article 109. 1. A civil law dispute between a consumer and a provider of publicly available telecommunications services may be ended in a conciliatory manner during the course of outof-court resolution of consumer disputes. 2. Out-of-court resolution of consumer disputes shall be conducted by the President of UKE, who is the authorised entity in the matter of out-of-court resolution of consumer disputes within the meaning of the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws, item 1823). 3. Within the scope not regulated, the provisions of the Act of 23 September 2016 on out-ofcourt resolution of consumer disputes shall apply. 4. Out-of-court resolution of consumer disputes shall be carried out at a consumer’s request or ex officio, where the protection of consumer interests requires so. 5. The request for initiation of out-of-court resolution of consumer disputes shall contain at least the elements referred to in Article 33 (2) of the Act of 23 September 2016 on out-ofcourt resolution of consumer disputes, except that the applicant may request for submitting to the parties a proposal for resolution of the dispute. 6. The request for initiation of out-of-court resolution of consumer disputes shall be accompanied by a statement of reasons for the party's request and copies of the documents held by the applicant confirming the information contained in the request. 7. The President of UKE shall refuse to consider a dispute if its subject goes beyond the category of disputes falling within the jurisdiction of the President of UKE. 8. The President of UKE may refuse to consider a dispute if: 1) the applicant did not undertake prior attempts to contact the provider of publicly available telecommunications services and to resolve the dispute directly, including failure to complete a complaint procedure; 2) the dispute is trifling or the request for initiation of out-of-court resolution of consumer disputes would cause nuisance for the provider of publicly available telecommunications services; 3) the same claim between the same parties is pending or has already been considered by the President of UKE, an arbitration court, another competent authority or a court; 4) the value of the subject matter of the dispute is lower than the financial threshold specified in the executive provisions issued pursuant to paragraph 12; 5) the applicant has requested the initiation of proceedings for out-of-court resolution of consumer disputes one year after the date on which he or she attempted to contact the provider of publicly available telecommunications services and solve the dispute directly; 6) consideration of the dispute would seriously disrupt the operation of the President of UKE. 9. During the proceedings for out-of-court resolution of consumer disputes the President of UKE shall acquaint a provider of publicly available telecommunications services with a consumer’s claim, present the provisions of law applicable to this case and the proposal for a resolution of the dispute. 10. The President of UKE shall authorise in written form the employee of the Office of Electronic Communications to conduct proceedings on out-of-court resolution of consumer disputes. An authorized employee of the Office of Electronic Communications shall be the