In liaison with Eurojust, CEPOL and Europol, Member States are encouraged by 2013 to develop their national cybercrime awareness and training capabilities, and set up centres of excellence at national level or in partnership with other Member States. These centres should work closely with academia and industry. Action 2: Work with industry to empower and protect citizens All Member States should ensure that people can easily report cybercrime incidents. This information, once evaluated, would feed into national and, if appropriate, the European cybercrime alert platform. Building on the valuable work under the Safer Internet Programme, Member States should also ensure that citizens have easy access to guidance on cyber threats and the basic precautions that need to be taken. This guidance should include how people can protect their privacy online, detect and report grooming, equip their computers with basic anti-virus software and firewalls, manage passwords, and detect phishing, pharming, or other attacks. The Commission will in 2013 set up a real-time central pool of shared resources and best practices among Member States and the industry. Cooperation between the public and private sector must also be strengthened on a European level through the European Public-Private Partnership for Resilience (EP3R). It should further develop innovative measures and instruments to improve security, including that of critical infrastructure, and resilience of network and information infrastructure. EP3R should also engage with international partners to strengthen the global risk management of IT networks. The handling of illegal internet content – including incitement to terrorism – should be tackled through guidelines on cooperation, based on authorised notice and take-down procedures, which the Commission intends to develop with internet service providers, law enforcement authorities and non-profit organisations by 2011. To encourage contact and interaction between these stakeholders, the Commission will promote the use of an internet based platform called the Contact Initiative against Cybercrime for Industry and Law Enforcement. Action 3: Improve capability for dealing with cyber attacks A number of steps must be taken to improve prevention, detection and fast reaction in the event of cyber attacks or cyber disruption. Firstly, every Member State, and the EU institutions themselves should have, by 2012, a well-functioning CERT. It is important that, once they are set up, all CERTs and law enforcement authorities cooperate in prevention and response. Secondly, Member States should network together their national/governmental CERTs by 2012 to enhance Europe's preparedness. This activity will also be instrumental in developing, with the support of the Commission and ENISA, a European Information Sharing and Alert System (EISAS) to the wider public by 2013 and in establishing a network of contact points between relevant bodies and Member States. Thirdly, Member States together with ENISA should develop national contingency plans and undertake regular national and European exercises in incident response and disaster recovery. Overall, ENISA will provide support to these actions with the aim of raising standards of CERTs in Europe. EN 10 EN