ACKNOWLEDGEMENT The development of the National ICT Master Plan is a result of consultative processes which benefitted from collective wisdom of the people of Malawi. The process involved a diverse group of individuals representing households, communities, organizations, industries and Government. The National ICT Master Plan benefitted richly from the contribution of individuals acting in advisory roles, as members of national ICT working group, focus groups and review panels as well as interested citizen, participating in online or email consultations. Special mention must be made of the E-Government Department in the Office of the President and Cabinet, the ICT industry and the Project Working Committee comprising officers of the E-Government Department, Public Reform Department and the UNDP, all of whom provided direction and support for this national ICT master-planning work. We are also grateful for the generous support of public sector leaders and technology sector experts who set aside time to share their perspectives on the strategic pillars / objectives and critical success factors of the plan. We thank all of them for their valuable contributions. ii