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With the growth of the digitalisation level, ICT ensures more dynamic and efficient
implementation of the connection and interaction with the community, in some cases, creating
opportunities to introduce new public management processes or their forms for the community
inclusion, which would not be practically feasible or would be disproportionately expensive in
the analogue environment.
Required Actions
It is important to draw a special attention to the development and use of ICT options, which help
to organise a dialogue with the public through the social network platforms and common forms of
electronic communication; thus, making the communications with the public more modern and
accessible. ICT solutions allow reaching the population better, since the mutual communication is
performed through ICT platforms, which people use or more convenient and more rapidly could
used on a daily basis. Namely, an institution of public administration “must move towards” its
customers.
5.3.3 Single Public administration Data Space
In order to provide each public administration institution with the electronically available
information, which is created and maintained scattered throughout the ecosystem of public
administration institutions, given that its accumulation is based on a decentralised SIS
architecture, required for the operation, it is necessary to provide, for the employees of public
administration institutions, both automated data exchange between SIS and convenient tools for
manual access to the information stored in SIS. It will actually allow implementing the principle
that the public administration institutions are not gathering the information, stored in public
administration, from a person or entrepreneur, but from the corresponding holder of the
information resource – the institution.
Required Actions
For the provision of manual access of SIS data, it is useful to develop a centralised public
administration data and statement jobs for the employees of state and local government
institutions, whose initial functionality is expected to be introduced until 2014 for a support of
operations of public tender commissions in order to provide commissions with the vendor
information stored in the public information systems.
Automated data exchange between the SIS can be organised into two virtual interconnection
ways – a two-way connection (using data communication interfaces, which are designed,
individually aligning data exchange technologies of data transmitter and data receiver systems;
thus, providing local interoperability between these systems) and “star-type” connection (using a
data exchange interfaces that are is developed standardised, platform independent and hosted in
the State Information Systems Integrator, providing interoperability between SIS at national
level). The choice between these two approaches is determined by the required and predicted data
exchange character – two-way connection would be more efficient for the provision of high
volume, office-specific, unique data structures. On the other hand, providing data for one or few
data objects of the same type, whose information is or potentially could be used for several
institutions, it is more appropriate to choose “star-type” connection approach employing the State
Information Systems Integrator. In addition, choosing between the “star-type” or “two-way”
information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines
2014-2020