42 by all means. It is necessary that the public administration modernisation is an ongoing, cyclical process, which does not stop at the achieved, but is ready at any time to offer new and better content and performance to those aspects which further will be considered by society as norm. Thus, a modern and efficient public administration is not a fixed condition, but the process within which the process modernisation and transformation do not possess a single or campaign-type character, but the already digitalised public administration processes are evolved and updated according to the maturity level of the society, its current behaviour and demand trends, and taking advantage of the capabilities provided by the current ICT solutions and services. The main benefits of this action direction will be reflected in the increased efficiency of public administration (decision-making speed, accuracy, relevance to the actual situation, the possibility to involve wide range of community groups in policy planning and assessment and reduction of administrative costs), as well as opportunities for people to get a clear, timely and consistent information on public administration services and their rights, creating opportunities for people to engage to a greater extent in decision-making and law-making processes by using modern technologies. Public and private sector service cooperation and synergies have a significant reduction potential of administrative burden. According to the current situation and challenges, further actions for the modernisation of public administration have to be focused and planned in the following areas: * process modernisation of public administration basic activities; * public e-participation and e-democracy; * single public administration data space; * optimisation of ICT infrastructure. 5.3.1 Process Modernisation of Public administration Basic Activities Information and its processing is an integral part of the public administration process. Timely and high quality information is necessary for both the preparation and the implementation of a decision. Also a decision making is related to the generation and distribution of new information and data. Public administration processes, which are characterised by a high standard information processing intensity, have high process progress efficiency, quality improvement and automation potential, implementation of which, through the appropriate ICT solution, could result in optimisation of both the public administration resources and reduction the administrative burden on inhabitants and businesses and improvement of the transparency and operational efficiency of public administration. Choosing appropriate ICT solutions thoughtfully, it is possible to achieve that the cooperation among actors of public administration processes both within the institution and between institutions is carried out only electronically. 5.3.1.1 Transformation and Optimisation of Basic Activities Process Before the ICT entered the economy, the only widely accessible information storage and transfer technology in work organisation of public administration was a paper document. The specifics of this technology largely have determined the organisation principles and traditions of public administration. In the early stage of public administration digitalisation, public administration ICT solutions were usually made based on the processing of this document-oriented information. As a priority automation was performed only on document creation, storage and availability, and information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020