31 improve processes, hence reducing administrative burden and facilitating productivity of the performance. Employees of public administration should be smart and knowing ICT solution subscribers and users, who know how to convert needs into clearly defined functional demands, who have understanding of the required service standards, applicability, security, performance requirements, which will have to be ensured by ICT solutions and must manage to use these solutions for the performance of their direct obligations. Also, a comprehension regarding ICT project management methodologies and ICT solution maintenance should be improved. The development of the mentioned competences is a precondition for the successful implementation of high quality and user-friendly e-governance solutions. Employees of public administration have to be fully aware of opportunities provided by ICT in order to provide support to public to receive e-services as well as to ensure that input invested in the development of ICT and eservices infrastructure achieves its goal. Required Actions Public administration management and training of ICT employees should be performed regularly as well as to facilitate unified understanding of improvement of process efficiency and opportunities and applicability of new technologies for improvement of administration process. In order to ensure improvement of public administration ICT competences within the framework of the activities implemented by State Chancellery in the field of capacity strengthening and competence development of the public administration human resources, it is necessary to include appropriate educational programmes in educational modules for the improvement of ICT competences as well as process analysis competences for the employees in public administration and provide corresponding training in collaboration with the Latvian School of Public administration and other providers of training services. It is essential to provide the necessary ICT skills training for public administration employees, particularly for the ICT professionals regarding effective ICT governance, architecture, security and maintenance issues, for ICT project managers regarding e-governance project management and ordering issues, as well as to plan training for state and local authorities’ chairpersons regarding ICT possibilities of public administration for modern service organisation provision. Given the rapid development of digital learning resources in the field of education and the need for more personalised learning process, teachers’ ICT skills are crucial for provision of high quality education process. A standardised assessment of teachers’ ICT skills is associated with the unified quality level classification system, in which a cyclic ICT skills certification would ensure objective monitoring of the situation and planning of professional development on municipality and national level. 5.1.4 Preparation of ICT Practitioners and Professionals According to Requirements of Labour Market In recent years, in Latvia, as in Europe, lack of ICT professionals is increasing – in Europe, one in four ICT jobs is vacant, and it is expected that by 2015 there will be shortage of approximately 700 000 ICT professionals in Europe. In order to ensure stable economic growth, it is necessary to expand and improve skills of ICT practitioners and professionals, i.e., digital literacy, with particular focus on training of qualified ICT specialists for the labour market, development of vocational ICT programmes and adolescent ICT education. information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020