21 for the support processes – also utilisation of standard products. Solutions developed using public funding shall be used by public administration institutions free of charge; 2. re-use of public administration data shall be provided; 3. ICT resources of State are used optimally; technical and software resources are shared; centralised ICT platforms are utilised and developed in case of necessity for the improvement of IS and register interoperability; 4. the basic e-government infrastructure elements that can be shared in various sectors, have been built and developed, as well as the support is provided when possible for connection of institutions system to base infrastructure elements; 5. in order to provide sustainability of state ICT solutions and to reduce lifecycle expenses of the solutions, IS maintenance phase has been planned within each IS and project framework focusing on operational process, interface and data exchange transformation support needs during the exploitation of IS; 6. cross-border collaboration: * when developing State ICT solutions, institutions are using national and EU shared platforms and components if available; * solutions have been developed according to standards and specifications accepted at the EU level. c. effective operational processes: 1. ineffective public administration operational processes have been optimised: * the main aspect is the improvement of ineffective, irrationally organised and inconvenient operational processes. The development of e-services and IS are supportable as means of public administration operational process improvement; * an efficiency analysis or, in case of necessity, reorganisation of an operational process has been performed before digitisation of a service or process. 2. coordination: * when changing cross-sectoral operational processes, a coordination mechanism and process manager have been provided in the level of operational process; * when developing a institution’s processes support IS, whose operational process covers collaboration of several cross-sectoral processes, a coordination of involved parties has been provided. 3. analysis of operational processes: * ICT tools for data analysis and planning have been used during the process organisation and policy-making; * activities directed towards the development of an operational process analysis and operational process monitoring tools and platforms. 4. data quality: * an “administrator”, who is responsible for data quality and security, is identified for each data set; information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020