131. Termination of contracts 132. Itemised billing 133. Numbering changes PART XII – DISPUTE RESOLUTION 134. Complaints of unfair competition 135. Disputes between operators 136. Disputes between operators and consumers PART XIII – 137. 138. 139. 140. 141. 142. 143. 144. 145. 146. 147. 148. 149. 150. 151. 152. 153. 154. 155. 156. 157. 158. 159. 160. PROCESSING OF PERSONAL DATA AND PROTECTION OF PRIVACY Principles Intercept Measures to ensure privacy of communications Security of information and communications services Storage of traffic data Data for the identification of subscribers Information to be provided to subscribers Maintenance of subscriber lists Use of communications for direct marketing Itemised billing and privacy Prevention of calling line identification – outgoing calls Prevention of calling or connected line identification – incoming calls Publication of information for the purposes of calling or connected line identification Co-operation of communications providers for the purposes of regulations calling and connected line identification Tracing of malicious or nuisance calls Emergency calls Termination of automatic call forwarding Unsolicited goods, services or communications Unsolicited calls for direct marketing purposes Use of automated calling systems Use of facsimile machines for direct marketing purposes Use of electronic mail for direct marketing purposes Use of electronic mail for direct marketing purposes where the identity or address of the sender is concealed Information to be provided for the purposes of direct marketing 5