TABLE OF CONTENTS
LIST OF ACRONYMS....................................................................................................................................................... 2
EXECUTIVE SUMMARY .................................................................................................................................................. 4
1.0
INTRODUCTION ................................................................................................................................................. 6
2.0
STRATEGIC FRAMEWORK ................................................................................................................................... 9
2.1
VISION AND MISSION ......................................................................................................................................................... 9
2.2 GUIDING PRINCIPLES ............................................................................................................................................................... 9
2.3 CORE POLICY OBJECTIVES AND CORRESPONDING POLICY STATEMENTS........................................................................................... 11
2.3.1 POLICY STATEMENTS .......................................................................................................................................................... 12
3.0
E-GOVERNMENT STRATEGIC FRAMEWORK .......................................................................................................14
3.1
PUBLIC SECTOR INFRASTRUCTURE DEVELOPMENT ................................................................................................................. 14
OUTCOMES AND BENEFITS...........................................................................................................................................15
3.2
CREATIVE REGULATORY REFORM........................................................................................................................................ 15
OUTCOMES AND BENEFITS...........................................................................................................................................16
3.3
TARGETED HUMAN CAPACITY DEVELOPMENT....................................................................................................................... 16
OUTCOMES AND BENEFITS ...........................................................................................................................................17
3.4
IMPROVED GOVERNMENT EFFICIENCY ................................................................................................................................. 17
OUTCOMES AND BENEFITS...........................................................................................................................................18
3.5
EFFECTIVE CROSS-FUNCTIONAL COLLABORATION .................................................................................................................. 19
OUTCOMES AND BENEFITS ...........................................................................................................................................19
3.6
ENHANCED NATIONAL SECURITY ........................................................................................................................................ 20
OUTCOMES AND BENEFITS...........................................................................................................................................21
3.7
QUALITY SOCIAL SERVICES................................................................................................................................................. 21
OUTCOMES AND BENEFITS...........................................................................................................................................22
3.8
EFFECTIVE GOVERNANCE FRAMEWORK .................................................................................................................... 22
OUTCOMES AND BENEFITS...........................................................................................................................................26
3.9
PROMOTE CHANGE MANAGEMENT........................................................................................................................... 26
3.10
E- GOVERNMENT STRATEGIC FRAMEWORK SUMMARY TABLE................................................................................. 27
4.0
E-GOVERNMENT ACTION PLAN .........................................................................................................................32
5.0
PERFORMANCE MONITORING & EVALUATION ..................................................................................................38
APPENDIX I ..................................................................................................................................................................43
REFERENCES.................................................................................................................................................................44
3