OUTCOMES AND BENEFITS It is anticipated that the reclassification of CITO as a Department to provide greater oversight of the EGovernment Agenda would have the following social and economic impact: a. Revolutionise government services to citizens and businesses (anywhere, anytime, anyhow); b. Harness the use of ICT as an enabler for digital inclusion and empowerment of socially and economically disadvantaged groups; c. Use ICT as an engine of growth for Belize, and a leading GDP contributor for the country; d. Improve International ICT Rankings. 3.9 PROMOTE CHANGE MANAGEMENT The Government of Belize will undertake change management activities to manage the organisational, process and business strategy that are likely to occur due to the introduction of this E-Government Policy, Strategy and Plan of Action. The government will seek to ensure that these changes are carried out in a planned, coordinated and structured manner to ensure successful acceptance and adoption of by all stakeholders. PROGRAMMES AND PROJECTS 1. Establishment of Programme Office The Government will establish a programme office under CITO to plan, coordinate and manage the delivery of projects identified under the E-Government Plan of Action. One focal point for the delivery of whole of government services will assists in the streamlining of process, eliminate duplication of effort and bring greater efficiency in the delivery of services process. 2. Establishment of Business Transformation Office The Government will establish a Business Transformation Office under CITO comprising of business and technical analysts and change management specialist. The office will work with business owners within government to identify areas of change, perform business process re- engineering, feasibility studies and cost benefit analysis for process change and efficiency. The Team will also perform training for associated change management activities to familiarise reformed ministries, agencies and departments with new delivery systems and process. Additionally the Unit will conduct impact assessment of new processes and propose suitable programmes to assist in the change process. The Business Transformation Office will work closely with the ongoing Public Sector transformation initiative under the ministry responsible for public administrative services. 26