e-skills Individuals Companies •12.5% of respondents stated lack of skills as the reason why they did not have a home internet connection •6.8% of respondents stated lack of skills as the reason why respondents did not submit completed forms online to public administration •12.0% of respondents stated lack of skills as the reason why a person has not bought/ordered goods or services online for private purposes, and •5.3% of respondents stated they had another person do it for them. •20.9% of companies employ ICT experts •55.7% of companies had job vacancies for ICT experts •70.1% of companies outsoure their ICT functions 1.4 PUBLIC ADMINISTRATION (Е-GOVERNMENT) According to the SORS survey, 37.0% of the internet population use online services instead of making personal contacts or visiting public institutions or administration authorities. It is claimed that 1,415,000 persons use a public administration website/application to obtain information. As part of the SORS survey, the section “Use of e-Government” provides data on egovernment services, with an overview of e-government services used by respondents and reasons why they did not submit completed forms online. 21