Website / cloud service / mobile phone / mobile internet Website ownership Cloud use •84.4% of companies have a website •18.6% of companies pay for cloud services Mobile phone use Mobile internet use •94.1% of the population use a mobile phone •77% of companies use a mobile internet connection on mobile devices (smartphone, laptop, tablet...) 1.3.5. Online Commerce As regards the timeframe in which internet users purchased/ordered goods or services online, 36.1% of users made a purchase/ordered goods or services in the past three months, 11.8% last did so more than three months ago, while 9.1% did so more than a year ago. Forty-three percent of internet users have never purchased/ordered goods or services online. In 2019, 27.9% of companies in the Republic of Serbia sold goods/services online. Online ordering of goods/services Online sales of goods/services 2020 36,1% 11,8% 9,1% 43,0% 2019 27,9% 72,1% 2019 34,2% 9,7% 13,1% 43,0% 2018 27,5% 72,5% 2017 26,3% 73,7% 2016 23,8% 76,2% 2015 23,3% 76,7% 2018 30,9% 2017 28,3% 2016 26,3% 14,6% 9,1% 13,0% 8,8% 12,0%7,1% 45,4% 49,9% 54,6% Ordered in the past 3 months Ordered more than 3 months Sell goods/services online Ordered more than a year ago Do not sell goods/services online Never ordered online 17