the traditional dial-up connection. Accordingly, a key indicator of ICT uptake in the European Union since 2005 has been the share of households with this type of internet connection. In Serbia, 80.8% of households have a broadband connection, which is an increase of 1.2% and 8.3% relative to 2019 and 2018 respectively. This type of internet connection is most widely used in Belgrade, with 93.9%, followed by Vojvodina (74.7%), Šumadija and Western Serbia (77.5%) and Southern and Eastern Serbia (77.3%). There are also significant differences in terms of the share of this type of internet connection in urban and other settlements in Serbia: 87.0% vs. 70.1%. According to the survey’s results, out of the total number of companies with an internet connection, 98.4% have a broadband connection. Households Companies Broadband connection in companies Broadband connection in households 99,1% 79,6% 80,8% 72,5% 55,1%56,0%57,8% 61,9% 31,0% 97,7% 98,6% 98,8% 98,4% 97,8% 98,0% 98,0% 97,1% 38,0% 43,4% 95,9% 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Broadband internet connection Households •80,8% of households have a broadband connection •Belgrade has the highest share of broadband connections 93.90% •Vojvodina has the lowest share of broadband connections - 74.7% Companies •98.4% of companies have a broadband connection 1.3.4. Website Ownership, Use of Cloud Services, Mobile Phone Use and Use of Mobile Internet for Business Purposes Website ownership – 84.4% of companies have their own website, which is an increase of 0.8% and 1.8% relative to 2019 and 2018 respectively. In terms of the structure of companies by size, the results are as follows: - 99.0% of large companies have a website; 15

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