• The products and services offered in the National Library and in future branches include public access points for the Internet and other ICT services. • Media Council is established to guide the media on professional and ethical standards and to promote and protect the right to information, freedom of expression and media pluralism and independence. The Media Council will also serve as an Ombudsman, investigating and resolving complaints concerning published or broadcast news. • A three-tiered system of broadcasting is established, including public, commercial and community broadcasting. • A universal service fund is used to facilitate rapid delivery of ICT services to the public. • Special initiatives are developed to support access to ICTs for disadvantaged groups such as the poor, the disabled and elderly, youth and women. 3.5 E-Government Electronic Government (e-Government) is the delivery of Government-related information and services to the public through ICTs such as wide area networks, kiosks, the Internet and fixed and mobile networks. Using ICTs to deliver Government information and services in Lesotho will be instrumental in realising the principles of good governance as articulated in the National Vision of Lesotho. ICTs can play an important role in improving delivery of Government services to the public, empowering citizens and increasing their participation in the political process. They can also be used to reduce the cost of Government through more efficient management. 3.5.1 Policy Objectives and Strategies Government is committed to using ICTs to improve quality, accessibility, and provision of services. Objectives Government commits it self to: • Improve delivery of appropriate, efficient and cost-effective services to the public ICT Policy for Lesotho 37