The Netherlands National Handbook on Decision-Making in Crisis Situations Consultations will determine which matters liaison officers are delegated for and what working agreements are made. 5. To harmonise the national knowledge and advice infrastructure, a generic model has been developed to establish a Crisis Expert Team (CET). An example of such a team is the Environment and Drinking Water CET, which is mobilised to support the national crisis organisation and is linked to the enquiry coordinator appointed for it. The CET enquiry coordinator manages, coordinates and oversees the request for advice and sees to it that the advice finds its way to the organisations in the national crisis structure. A representative of the CET may be asked to explain the information. National Crisis Centre (NCC) 6. The National Crisis Centre (NCC), which is staffed around the clock, is housed at the Ministry of Security and Justice and acts as an interdepartmental coordination centre and a hub for the exchange of information nationwide. The scaled-up NCC acts as central government’s central contact point (one-stop shop) for all public and private partners as soon as one of the organisations in the national crisis structure is mobilised. Its duties include: a. Supporting the national crisis structure and the parties involved -- facilitating the scaling-up of the national crisis structure; -- the head of the NCC acts as executive secretary to the MCMC and the ICMC; -- overseeing the entire process of coordination and decisionmaking at national level and acting as a nerve centre for central government. The NCC fulfils this role on behalf of and in cooperation with ministers, safety regions and other relevant partners; -- serving as the core of the support/implementing staff, preparing and implementing coordination and decisionmaking at both civil servant (ICMC) and political/administrative (MCMC) level; -- identifying potential dilemmas related to the coordination and decision-making process; -- acting as a go-between between the general sector (province, safety region, municipality) and the functional sectors. b. Providing information -- 24/7 information desk and single point of contact for central government, both nationally and internationally; -- informing the other ministries involved, the local and/or regional authorities and the other public and private partners, once one of the parties in the national crisis structure has been mobilised; -- informing the partners involved to the greatest extent possible and necessary what roles central government is fulfilling, what relevant decisions and measures have been taken, what advice has been given, etc. Unless otherwise 24 agreed with the NCC, the ministries themselves inform the agencies and sectors that report to them via the relevant DCC; -- the NCC is responsible on behalf of central government for developing a national (and possibly international) overview of the situation. The NCC is therefore the central hub for the provision of information both horizontally (between ministries and for decision-making on crises at national level) and vertically (in relation to the safety regions and other public and private partners); -- providing net-centric information so that the parties involved can provide their information to a central (digital) point to create a shared overall understanding. The NCC supports the process of refining the available information and ensures that all relevant partners are given a full picture of the situation on a timely basis. Operations: National Operational Coordination Centre (NOCC) 7. The National Operational Coordination Centre (NOCC) is staffed by personnel from the public order and security sectors (police, fire service, medical services, Ministry of Defence and municipalities) and is available around the clock. It is responsible for coordinating the operational aspects of crisis management at national level and falls under the authority of the NCTV. The NOCC’s duties are to: -- maintain an up-to-date overview of planned events and deployable capabilities (people, resources, knowledge) of the public order and security sectors; -- prepare an overview of capabilities (teams, resources, foreign experts) that can be requested and deployed to address an international situation; -- coordinate national and, at the Ministry of Foreign Affairs’ request, international requests for assistance in public order and security matters; -- gather information from the public order and security sectors and inform the NCC regarding operational matters and potential actions of relevance to the overall picture at national level; -- advise the parties concerned on operational matters; -- assess the operational feasibility of proposed actions; -- devise potential administrative dilemmas and operational actions (advice) for the national crisis structure. 8. On its own initiative or at the request of a ministry, part of the national crisis organisation or the chair of a safety region, the NCTV can ask the NOCC to issue a nationwide operational advisory on the availability and deployability of people and resources, and on the operational feasibility and consequences of the primary public order and security measures to be taken. To prepare this advisory, it will use the knowledge and expertise of the public care sectors, the police, fire service, medical services and the Ministry of Defence. To prepare a more comprehensive advisory, other operational services and/or