Key Stakeholders What they want from you (Expectations)  Auditor General 8. To be transparent in execution of our mandate What you need from them that will enhance execution of your strategy?  Awareness on procedures  To induct Audit sessions  Application of punitive measures  Follow up and feedback Critical Success Factors Critical success factor (CSF) is a Management term for an element that is necessary for an organization to attain its vision. It is a critical factor or activity required for ensuring the success of an organization. The Ministry of Information and Technology therefore identified the following factors as critical for the successful implementation of the 2017/18-2021/22 Strategic Plan. Critical Success Factor Description 1. Leadership, Commitment and Ownership: In order to achieve what it sets out in this Strategic Plan, MICT needs to inspire its officials and make them feel valued. This requires a committed leadership team with leadership styles focusing on providing guidance, developing mutual trust, motivating, and inspiring all staff members to have the desire and commitment necessary to execute the Ministerial Strategic Plan successfully. 2. Teamwork The implementation of this Strategic Plan, MICT requires a work culture that values collaboration. It is necessary to create an environment where staff members, Management understand and believe that thinking, planning, decisions and actions are better when done cooperatively and collectively. Staff members, Management should recognize, and even assimilate, the belief that “none of them is as good as all of them.” Therefore, teamwork is required to implement this Strategic Plan. 25 Ministry of Information and Communication Technology STRATEGIC PLAN 2017 - 22