LIST OF ACRONYMS C2C Citizen-to-Citizen CSIRT Computer Security Incident Response Team C2G Citizen-to-Government EWGs Expert Working Group CAC Community Access Centres CITO Central Information Technology Office CARICOM Caribbean Community C2G Citizen-to-Government CIO Chief Information Officer G2E Government -to- Employees CTU Caribbean Telecommunications Union SME Small and Medium-Sized Enterprises G2B Government-to-Business GCI General Communication Inc. G2C Government-to-Citizen HDI Human Development Index G2G Government- to-Government HDR Human Development Report GIS Geographical Information Systems GDP Gross Domestic Product GoB Government of Belize MTDs Medium-Term Development Strategy GOVNET/GWAN Government Wide Area Network WOGEA Whole Of Government Enterprise Architecture ICT Information and Communication Technology HIPCAR Harmonisation of Regional ICT-Related Legislation NRI Networked Readiness Index ToR Terms of Reference PMS Performance Management System VOIP Voice over Internet Protocol PPP Public Private Partnerships WAN Wide Area Network R&D Research and Development WEF World Economic Forum SLA Service Level Agreement ToR Terms of Reference SMS Short Message Service VOIP Voice over Internet Protocol SoW Scope of Work WAN Wide Area Network 2