The structure also establishes a central implementation and oversight department to manage the national EGovernment agenda. The department will have responsibility for the provision of ICT consulting and support services to Government Ministries, Divisions and Agencies with the aim of ensuring effective alignment, coordination, security, interoperability and cost effectiveness of ICT related projects and initiatives across Government. This Department will be set up to be the ICT implementation arm for whole of Government initiatives with a focus on the optimal deployment and use of ICTs within Government and the effective delivery of Government e-Services. Currently there exists a Central Information Technology Office (CITO) that performs, to a limited extent, some of these functions. The report proposes that the current mandate given to CITO be expanded and CITO be empowered to undertake these additional functions under this new governance structure. CITO will be rebranded, giving consideration to its new mandate, as the Central Information Technology Department. One of the critical factors responsible for the slow uptake and implementation of E-Government in many countries is the lack of a government champion who has the right skills, knowledge, attitude and leadership qualities, to take responsibility and ownership for the implementation and roll out of government strategies for improving quality of services to the citizens and businesses. In recognition of this the report proposes that an E-Government champion be appointed, with the mandate of executing on the E-Government Policy, Strategy and Plan of Action. This position will also head the Central Information Technology Department. 7. CHANGE MANAGEMENT The consultancy also identified the need to undertake change management activities to manage the organisational, process and business strategy that are likely to occur due to the introduction of this E-Government Policy, Strategy and Plan of Action. It is recommended that that these changes are carried out in a planned, coordinated and structured manner to ensure successful acceptance and adoption of by all stakeholders. The report identified three key areas for immediate intervention with respect to change management, as follows 1. Establishment of Programme Office The establishment of a programme office under CITO to plan, coordinate and manage the delivery of projects identified under the E-Government Plan of Action is critical for success. One focal point for the delivery of whole of government services will assists in the streamlining of process, eliminate duplication of effort and bring greater efficiency in the delivery of services process. 2. Establishment of Business Transformation Office The Report also identifies the need to establish a Business Transformation Office under CITO comprising of business and technical analysts and change management specialist. The office will work with business owners within government to identify areas of change, perform business process re- engineering, feasibility studies and cost benefit analysis for process change and efficiency. 18