Electronic Communications Act, 2008 (i) ACT 775 submit complaints from and disputes with (i) other licensees, (iii) operators of electronic communications networks, (iii) providers of electronic communications services, and (iv) other users, to the Authority for resolution where the complaints or disputes are because of the licensee's exercise of its rights and obligations under the licence; (j) file with the Authority samples of user agreements with endusers and any amendments of the agreements for the provision of public electronic communications services; (k) permit the resale of its electronic communications service and not impose unreasonable or discriminatory conditions or limitations on the resale; (l) provide and contribute to universal service and universal access in accordance with policies established under the National Electronic Communications Policy, amendments to the Policy and any other policies that the Minister may establish; (m)not impair or terminate the electronic communications service provided to a user during a dispute, without the written approval of the Authority; (n) disconnect terminal equipment which is attached to an operator's network in contravention of this Act and which (i) is unsafe to the user, (ii) is not in compliance with international standards, or (iii) poses a risk of physical harm to the network; (o) provide number portability when required to do so and in accordance with the requirements specified by the Authority; and (p) provide dialing parity to other operators and service providers in accordance with requirements specified by the Authority. (2) The Authority shall specify (a) quality of service indicators for classes of public telecommunications service, and (b) the means to enforce a licensee's compliance with its stated quality of service standards, including measures by which a 13