Tax: integrated Tax system SLAs: Service Level Agreements ITO/ITES: IT Outsourcing and IT Enabled Services SMEs: Small and Medium Enterprises iCMS Integrated Customs Management System SWSO: Single Window Sign On IEEE: Institute of Electrical and Electronics Engineers TIMS: Transport Information Management System ISIC: International Standard Industrial Classification TSA: Transportation and Safety Authority KENET: Kenya Education Network KIE: Kenya Institute of Education KITOS: Kenya IT Outsourcing Society KNSDI: Kenya National Spatial Data Infrastructure LAIFOMS: Integrated Financial and Operations Management System MCDA: Ministries, Counties, Departments and Agencies MDAs: Ministries, Departments and Agencies. MDM: Master Data Management MTPs: Medium Term Plans NCST&I: National Commission of Science Technology and Innovation NOFBI: National Optic Fibre Backbone Infrastructure NESW: National Electronic Single Window NRI: Network Readiness Index PPP: Public Private Partnership RFID: Radio-frequency identification SaaS: Software as a Service SAGAs: Semi-Autonomous Government Agencies .............................................................................................................................................................. ..............................................................................................................................................................