5.1.3 Desired Outcomes by 2017 Kenya’s e-Government vision is to provide “a one-stop, non-stop e-Government services” Under the e-Government services pillar, Kenya’s e-Government vision is to provide “a one-stop, non-stop e-Government services”, by simplifying government processes and embracing technology neutral operating environments across the entire public sector that support and facilitate inter- agency collaboration in service delivery. The Master Plan intends to achieve the following by 2017/2018: a) Increased public value of e-Government services with 50% of adults accessing at least one e-service; b) 8 out of 10 users being ‘very satisfied’ with the quality of government’s electronic services; and c) Enhanced digital presence & economic competitiveness using ICT, thereby improving the e-Government ranking and ease of doing business rank internationally by at least 15 places by 2017. 5.1.4 Objectives and Strategies The objectives and strategies over the Master Plan period map out how Kenya will use ICT in service provision across all sectors in pursuit of improved service delivery to citizens and other customers. These are outlined below. Objective O8: Offer consistent, integrated, e-Government citizen centric services Strategy S1: Simplify and automate integrated end-to-end e-Government processes. Majority of citizens’ perception of government services is that of cumbersome and redundant processes. In addition, the greatest impediments for investors, both local and international, are the multiple permit requirements and the complexity of the business registration process, which is painstakingly long, inefficient and ineffective at the National and County Governments’ levels. The Government will therefore simplify and automate service delivery opera- ..72 .................................................................................................................Towards ...............a...Digital .............Kenya ............ tions through the respective MDA’s, and such processes to be re-engineered, where applicable. Implementation of integrated systems will provide support for actualization of the one-stop non-stop service model, through the creation of citizens and businesses/investors portals. These portals will provide for a single point of contact while transacting with the Government. Already some efforts towards this have started in the form of Huduma centres, and Single Window Sign On (SWSO) programs. There is however an urgent priority to integrate and streamline these efforts into the one-stop non-stop service model. Citizens, investors and establishments will enjoy simpler, convenient and easier interactions with different public agencies seamlessly. The Master Plan targets to influence the adoption, use and assimilation of ICT by the general Kenyan populace through automating three end-to-end e- Government services that are regularly used by majority of the Kenyan population and or businesses over the plan period: a) Universal civil registration system and the associated huduma services. b) Company registry system and the associated huduma services. c) National land information management system, relying on a National Spatial Data Infrastructure (NSDI) and the associated huduma services. Strategy S2: Leverage on e-Government services to create a strategic competitive advantage for Kenya to help boost growth of the private sector. At the National level, the Master Plan will contribute towards creating a strategic competitive advantage for Kenya. The GoK can help boost the growth of the private sector, especially the ICT industry, through partnerships in innovative projects. Its efforts under the Master Plan can also create a pro- business environment that: a) Positions Kenya as the preferred transhipment hub in the region for both air and sea cargo; b) Attracts investors to Kenya; and c) Promotes Government-to-Government collaborations. Strategy S3: Promote e-Government as the service channel of choice. 73 Towards a Digital Kenya ..............................................................................................................................................................