POLICY OBJECTIVES AND MAJOR PRODUCTS ISSDA strategy 2015-2020, is part of the strategic framework drafted by the Albanian Government that covers all the development fields of society and governance. In order to have a society based on knowledge and information, a sustainable economic and social development, a consolidation of the digital infrastructure in the whole territory of the Republic of Albania, is needed in order to develop these fields. At the same time, the strategy will strictly respect the European principles of a free and honest competition, by improving the quality of public services and increasing governance transparency. The objectives and foreseen activities to be carried out according to the determined fields have been specified as follows: Strategic Priority 1: Policies for the development of electronic governance and delivery of interactive public services for citizens and businesses Policies of developing electronic governance aim at providing digital quality services for citizens. This new approach will increase the opportunity for a better performance in the work of CG and LG institutions as a result of the joint efforts for more sustainable, longterm and safer solutions. The final goal is work coordination and cooperation among the actors in the ICT field in the delivery of digital services. Objective 1 Increase and promote the electronic services and e-services by 30% for citizens and businesses. Increase of transparency and improvement of public administration services according to the Open Government Partnership initiative will remain a priority. Taking into consideration the above objective all the decisions for ICT budgetary investments should be in line with the midterm government budgetary programmes which serve also as a tool for the application of priorities of the Albanian Government. Achievement of this objective will be aimed through the following activities:  Improvement of public services; Improvement of public services includes the establishment of front and back-office systems, receipt of documents issued by the Albanian state in the central and local level, applications and claims, financial actions, etc intending the delivery of these services through unique centers for the integrated services, like the one stop shops.  Improvement of government efficiency in the administration of income and expenses; 27