(4) The LTA may issue an order discontinuing the requirement for a service provider to submit draft terms of service to the LTA for approval where it determines that its approval is no longer required to protect the interests of customers. 56. Information on Terms of Service (1) Each Service Provider shall publish the following information on its website: (a) the current version of any approved terms of service or other standard customer terms; (b) all of its tariffs, rates and charges for any equipment or services, including all approved tariffs and proposed tariffs or tariff changes which have been filed with the LTA in accordance with Section 42 (1); (c) the official web site address and other contact information for the LTA, together with a clear statement that the service provider is regulated by the LTA under this Act and that customers and other service providers may contact the LTA if they are unable to resolve disputes with the service provider; and (d) an easy to follow navigation system that allows a customer to locate the above information. (2) Service providers shall also maintain current paper copies of the information described in Section 56 (1) at all business offices. The information shall be made available for public inspection, without charge, during normal business hours. (3) If required by an order of the LTA, a service provider shall include the current version of its terms of service or other standard customer terms, a reference to copies of its tariffs, rates and charges being available for review at its business offices and the information described in Section 56 (1)(c) in the introductory pages to every telephone directory published by it or on its behalf. (4) Service providers shall provide, upon request and at a reasonable charge, paper copies of their terms of service, and all applicable tariffs, rates and charges to any customer who requests them. 57. Telephone Directories (1) The LTA may issue regulations, rules or orders requiring service providers to provide customers with a telephone directory and access to directory services. (2) Service providers shall provide customers with a telephone directory and access to directory services in accordance with any regulations, rules or orders issued by the LTA.

Select target paragraph3