32. Transfers of Control of Service Providers.................................................................255 PART VIII INTERCONNECTION.............................................................................................266 33. Functions and Duties of the LTA Regarding Interconnection...................................266 34. Interconnection by All Service Providers..................................................................277 35. Interconnection by Dominant Service Providers.......................................................288 36. Requests for Interconnection.....................................................................................288 37. Interconnection Charges............................................................................................299 38. Reference Interconnection Offers..............................................................................299 39. Publication of Interconnection Agreements.................................................................30 40. Non-compliant Interconnection Agreements...............................................................31 41. Colocation...................................................................................................................31 PART IX TARIFFS.......................................................................................................................31 42. Tariff Filing and Approval...........................................................................................31 43. Publication of Tariff Information...............................................................................332 44. Tariffs for Services to Other Service Providers.........................................................332 45. General Principles for Tariff Regulation...................................................................332 46. Cost Studies...............................................................................................................332 PART X RELATIONS BETWEEN SERVICE PROVIDERS AND CUSTOMERS...................33 47. Application...................................................................................................................33 48. Fair Dealing Practices..................................................................................................33 49. Confidentiality of Customer Information....................................................................34 50. Confidentiality of Customer Communications............................................................34 51. Protection of Personal Information..............................................................................35 52. Access by Government Authorities.............................................................................35 53. Customer Complaints...................................................................................................35 54. No Unjustified Discrimination.....................................................................................36 55. Terms of Service..........................................................................................................36 56. Information on Terms of Service.................................................................................37 57. Telephone Directories..................................................................................................37 58. Quality of Service........................................................................................................38 59. Access to Customer Premises......................................................................................38 60. Liability, Refunds and Damages..................................................................................38 PART XI TELECOMMUNICATIONS EQUIPMENT................................................................39 61. Equipment Certification...............................................................................................39 PART XII NUMBERS..................................................................................................................39 62. National Numbering Plan............................................................................................39 63. Use of Numbers...........................................................................................................40 64. Number Portability.......................................................................................................40 65. Service Provider Selection...........................................................................................41

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