THE DIGITAL STRATEGY This Digital Strategy runs up to 2020, and in it the central, regional and local governments continue a series of initiatives from the previous Strategy. Furthermore, a large number of new initiatives will create the foundation for the Danish public sector of the future. endeavours for closer public sector collaboration to deliver good, efficient and coherent services to citizens and businesses. About the Digital Strategy Since 2001, digitisation of the public sector has been driven by close and binding collaboration between local, regional and central governments. This is applies especially in areas in which it is necessary and appropriate to develop cross-cutting solutions. The work has been embedded in multi-year strategies covering central, local and regional governments. The individual authority has a responsibility to realise the digital potential within its own auspice and, thus, to ensure that digitisation leads to the desired change. In parallel with joint public sector efforts, there are sector-specific digitisation projects and strategies, for example joint municipal and regional digital strategies. This approach to public sector digitisation efforts provides a good balance between common strategic targets and local adaptation and priorities. Strategic interaction Digital strategies are not the sole answer to all the challenges facing Denmark. 15 years of digital strategies 2001 DIGITAL COLLABORATION • Digital signature • Citizens can send emails to public authorities • Digital communication by the authorities The strategic digital initiatives make it possible for the public sector to make joint investments in areas which are particularly complex and in which there are interdependencies across different authorities and sectors. Digitisation has proven to be an effective and efficient tool to rethink processes and workflows in the public sector. Furthermore, in several areas, digitisation has given rise to a break with the compartmentalised thinking that is often applied by the public sector. The tradition of common public sector strategic work on digitisation entails continuous 12 A STRONGER AND MORE SECURE DIGITAL DENMARK Furthermore, interacting with the public sector, private businesses, trade organisations and NGOs are also contributing to finding common solutions for the digital transition and helping to secure the foundation for a strong and secure Digital Denmark. 2004 EFFICIENT PAYMENT AND INTERNAL DIGITISATION • NemKonto (mandatory default citizen's account for payments from the authorities) and eInvoicing 2007 COMMON INFRASTRUCTURE • NemID (eID solution), NemLog-in (federated user management and log-in to online public services etc.), eIndkomst (digital reporting of income) • V irk.dk (digital public services web portal for businesses) and Sundhed. dk (web portal providing personal access to all own health data) • Digital Post (digital mailbox for messages and commications from public authorities), NemSMS (text message reminders from the authorities), Borger.dk (digital public services web portal for citizens) • S ecure government email systems • Authorities must use common IT infrastructure 2011 DIGITAL COMMUNICATION • Digital Post made mandatory for individuals and businesses • Online self-service solutions made mandatory for individuals and businesses • Dissemination of digital welfare services • The Basic Data Programme DENMARK IN THE DIGITAL LEAD Over the past 15 years, Denmark has undergone a unique transition to digital public administration, communication and services. A number of solutions originating from previous digital strategies have now become routine. With NemKonto (a mandatory citizen's account for payments from the authorities), the authorities now know which account to pay benefits into. Furthermore, with the secure eIdentification solution NemID everyone has a secure means of personal identification and authentication online. Digital registration of real property rights makes it easier to buy and sell property. Several common, cross-sectoral web portals have been established such as a web portal with access to personal health data (sundhed.dk), a single-point of access to all digital public services (borger.dk), and a public services web portal for businesses (virk.dk). Furthermore, a digital income registry has been established so that, in a number of areas, individuals are no longer burdened with reporting and documenting changes to their income in order to receive benefits. Some of the most recently introduced initiatives include mandatory Digital Post and mandatory online self-service for individuals and businesses. Telemedicine solutions for people with chronic disorders and digital learning tools and materials are becoming more widespread throughout Denmark. Furthermore, much public-sector basic data is now available online and free of charge for individuals, businesses and authorities alike. All of this makes up the solid foundation which the public sector will develop further up to 2020. A STRONGER AND MORE SECURE DIGITAL DENMARK 13