statistics and service quality measures to facilitate ability to amend regulatory
frameworks when and if necessary;
4. Ensure the LTA and other relevant regulatory authorities for digital services
establish regulations and procedures for protecting consumers of ICT
services from unfair and deceptive marketing practices, and from
unwarranted use of private customer information. Such procedures will be
reviewed on a regulate basis to ensure its relevance in protecting consumers;
5. Update existing laws or enact new legislation to define the legalities of online
transactions, requirements for child protection and to ensure the admissibility
of electronic evidence in court.
6. Ensure that rules developed cover, but not limited to, services and/or activities in:
advertising point of sales, billing, information disclosure, contractual requirements,
complaints procedures, financial sector, privacy protection, customers with
disabilities, and data protection.
5.15
Enhancing Government Services across All Sectors
The overall goal of e-Government is to make the Government more result-oriented,
efficient and citizen-centered. The e-Government strategy will focus on redefining the
relationship between Government and citizens with the objective of empowering the
citizens through increased and better access to government services. The eGovernment initiative should be a shared vision between the National and County
Governments and the private sector and the implementation process will involve all
stakeholders.
The broad objectives of e-Government in all aspects of National and County
governments will be to:
1. Improve collaboration between Government agencies and enhance
efficiency and effectiveness of resource utilization;
2. Improve Liberia’s competitiveness by providing timely information and
delivery of Government services;
3. Reduce transaction costs for the Government, citizens and the private
sector through the provision of services electronically;
4. Provide for access to information held by public institutions, provide for
information security and protection of personal information;
5. Ensure automation of Government services and the extension of the
establishment of one-stop centers for accessing all Government
information and services by the citizens; to sub-counties;
6. Digitized Community service centers to provide information on available
government services (health, education, budget, culture, etc.);
7. Establish e-Government Governance Structure;
8. Establish e-Government Regulatory and Legal Framework;
9. Integrate ICT services into the overall government development
objectives, priorities and programs;
10. To reinforce government initiatives to boost innovation, support
transparency, empower citizens, encourage accountability, and fight
corruption with Open Data;
11. To empower citizens, through transparency, accountability and public
participation reforms through an Open Government Initiative (led by the
Ministry of Information, Cultural Affairs, and Tourism (MICAT)
Examples of e-Government e-Services that have been developed include IFMIS,
47
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