Cambodian ICT Masterplan 2020 12.3 Improving e-Commerce Environment e-Commerce is defined conducting digitally enabled business transactions between and among organizations and individuals on the Internet. Although e-business is the broader concept including e-commerce in the popular sense, e-commerce differs from e-business in the sense that no exchange of value across organizational or individual boundaries, takes place in e-business. Thus e-business turns into e-Commerce when an exchange of value between and among organizations and individuals occurs across their boundaries. 12.3.1 Improving e-Commerce Infrastructure Legislation and policy-making for online business and online security are made to encourage e-commerce and to improve the e-commerce environment. Development of online payment methods is executed. 12.3.2 Support for Logistics and Distribution Companies It is necessary for e-commerce to be invigorated when related infrastructure such as a robust postal system is established. Logistics and distribution companies and major retail distribution companies must be supported by government. 12.4 Enhancing e-Banking and Financial Network e-Banking, which stands for electronic banking, makes possible for customers of financial institutions to electronically perform financial transaction process virtually. The virtual forms of e-Banking are ATM (Automatic Teller Machine), Telephone Banking (operator-oriented and automated), and Internet Banking (PC-based, Mobile-based). However, e-banking usually represents the internet banking based on PCs or mobile devices. It is noted that personal computer (PC) banking, Internet banking, virtual banking, online banking, home banking and remote electronic banking are often used interchangeably. Internet banking enables customers to execute bank transactions from a PC with proprietary financial software provided by financial institutions. 12.4.1 Enhancing Electronic Banks Legislation and establishment of government policies for e-banking must be preceded. And then, enhancement of bank portal sites and construction of electronic systems in banks should be followed. Meanwhile, internet/mobile/phone banking should be implemented as well. 35