Cambodian ICT Masterplan 2020 Architecture (EA) and support EA establishment of each government department. Lastly, the RGC will establish a standard guideline for ICT project management, develop an IT service management guideline and disseminate the guidelines to relevant government organizations. 11. e-Public Services 11.1 Introduction The Royal Government of Cambodia (RGC) has shown progress in its effort to integrate public service with ICT. For example, the promotion of ICT was initiated for administrative reform under the objective ‘Serving People Better’, as one of major four goals of the 1st phase (2004-2008) of the ‘National Program for Administrative Reform’. These improvement efforts have resulted in the provision of several e-Public Services including FSNIS (Food Security and Nutrition Information System) for the public food safety, an immigration control system for secure border controls and an e-VISA to provide convenience for foreigners. However, as ICT remains being utilized at low level in all areas of public services, there is necessity to select and promote the prioritized criteria for enhancing public services through ICT. The criteria consist of four areas; public safety area related to the safety of citizen’s daily lives, infrastructure area that facilitates convenience for citizens, public service area required to pursue economic development and the other public service area that guarantees individualized welfare services through the economic development. 11.2 Objectives The RGC will achieve the following objectives through e-Public Services: - Implementation of intelligent public service - Provision of public services centered on citizens’ demands - Achievement of social objectives and resolving of issues through the use of ICT And the RGC inaugurates the following 5 strategies in order to successfully implement the e-Public Services: - S1: All services provided by the government must be combined or converged with ICT. - S2: e-Public Service does not merely refer to online services that use the internet but also all types of services that the Royal Government of Cambodia can provide using ICT. 30