Evaluation studies would be conducted to assess whether each ICT project produced the intended impacts and outcomes in a cost‐effective manner. This would then inform the design of upcoming projects within the ICT programme. Complimentary to the Monitoring and Evaluation role is that of Technology Refresh and Renewal. Technology Refresh & Renewal In an age of ever‐changing technologies, a crucial element is Research and Technology Renewal. This role supports all other roles as it is geared toward research into and assessment of new and emerging technologies, so as to ensure that the ICT Strategy and the ICT Policy and Action Plan remain relevant and cutting‐edge. Once a new and emerging technology is identified, it would be studied in terms of its applicability, potential added‐value, and integration and cost implications. While ICT infrastructure has a short shelf life, it is necessary to make the most out of ICT investments. Targeting interoperable and scalable technologies is a means of addressing this challenge in order to avoid obsolescence. It is clear therefore that the governance arrangements put in place by St. Lucia will need to evolve over time to deal with the stage of development of e‐government and the utilization of ICT at a national level. In the immediate term, an implementation team is needed to move the ICT agenda forward. ‐5‐