h) Foster the concept of lifelong learning, and develop and sustain strategies to encourage adults toward self‐improvement through ICT skills and training. 4.3 Government a) Establish a National ICT and e‐Government Unit in the Ministry of the Public Service and Human Resource Development to serve as the central agency responsible for and empowered with planning, coordination, advisory, promotion and monitoring functions. b) Enable transparency and accountability in governance and promote civic engagement through greater access to government information. c) Enhance the existing government‐on‐line portal to an integrated one‐stop gateway that would provide information and services to citizens and businesses in a user‐ centric way. d) Undertake comprehensive public sector process re‐engineering in ministries and departments to bring about efficient delivery of services to businesses and citizens; and exploit appropriate technologies to improve internal efficiencies and effectiveness. e) Accelerate the digitisation of appropriate government information such as national archives and libraries. f) Ensure the creation and management of authentic, secure, reliable, complete and usable records, capable of supporting the functions, processes and activities of Government. g) Make multi‐channel service delivery, including the Internet, mobile phones and the conventional telephone, an integral part of ANYTIME, ANYWHERE, ANYHOW e‐ Government service delivery. h) Strengthen national security and improve internal administration and operations through the strategic and secure use of ICT vii