5. Organising for Success 5.1 Managing Successful Delivery The National ICT Plan represents a pragmatic approach to the delivery of broad societal benefits to the citizens and businesses of St. Lucia. The approach is based on the crafting of a vision and enabling policies by the expert WG members who have an intimate knowledge of the needs and requirements of the country. It is built on an assessment of the readiness of St. Lucia to re‐position itself in the new global e‐economy, and on a review of how the country compares to others, and on relevant international best practice. The mechanism that is being utilised for ensuring successful delivery of the Plan is built into its design. It will be executed through the delivery of Programmes and Projects identified in the Plan, which will have clear deliverables, budgets, timelines and resources. Implement the Programmes and Projects successfully, and the Plan will be delivered! That said it must be made very clear that the Plan is ambitious, complex and if managed badly can quickly spiral out of control. There are, therefore, clear steps that the Government of St. Lucia will need to take in order to manage successful delivery, namely: • • • • • • Ensure that an effective governance arrangement is put in place, including obtaining committed leadership at the level of a Minister Establish a robust implementation team with well defined roles, responsibilities, and targets Put appropriate project management processes in place to ensure that implementation of the overall plan proceeds and unfolds as a cohesive whole Deliver quick wins early and successfully to build confidence and support at a government and at a national level Manage the change and transformation processes proactively and as part of the implementation effort Engage all stakeholders (including the Diaspora) consistently and comprehensively in moving forward [36]