and other policies that promote a unified approach to ICTs within government. It will also address the need within government for extensive and ongoing change management and awareness to support the implementation of ICT initiatives. Stakeholder Engagement Project This project aims to promote civic engagement through greater access to government information and increased interaction with citizens. It includes public education and awareness activities, the development of a government intranet, the creation of service delivery standards and the assessment of performance against these standards. Ultimately, this project will enable transparency and accountability in governance by improving the interaction and communication within government and the public at large. A database of all ICT initiatives will be maintained on an ongoing basis to keep stakeholders informed of ICT developments and promote collaboration through sustained and regular dialogue. Portal Project The Portal Project upgrades and enhances the existing government‐on‐line portal to an integrated one‐stop, 24/7 gateway that provides government information and services to citizens, businesses, and non‐residents in a user‐centric way. This Project includes the development of content relevant to St. Lucia, the horizontal integration necessary for integrated service delivery, and the strengthening of the legislative framework to support the sharing of data across the public and private sectors. In the first instance, the information on the portal will be improved and re‐organised to be more citizen‐centric and more user‐friendly. The look and feel will be made more consistent and the quality of the content improved. Process Re‐design Project This Project is about the re‐engineering of business processes in ministries and departments with the aim of ensuring efficient delivery of services to members of the public, ensuring that technology is exploited to the maximum in order to improve internal efficiencies and public sector effectiveness, and strengthening the capacity of public officers to utilise the new processes. This is an important element of the e‐government strategy as the introduction of technology on its own will be of limited value if appropriate improvements are not made to the business processes that the technology supports. [28]