may not be satisfactory.37 Novel legal solutions may be necessary and communities might require a “toolkit” of protections for intangible cultural heritage. 101. The legal environment for ICT must give both suppliers and customers’ confidence to transact business. Without confidence in the legal framework (e.g. from predictable industry regulation), operators will not invest in entering the market. Without confidence in the legal framework (e.g. from effective consumer protection and privacy laws), customers will not subscribe to services or enter into transactions. 102. It is important that such laws must have the characteristics of:    Legal certainty, predictability; Pro-competitive regulatory and legal settings; and “Technological neutrality” (so far as that is feasible) but Technological aptness first and foremost. 103. Extensive personal information about each of us is stored in electronic form, in our own files, Government records, and records of the transactions we make, for example. Privacy has different aspects. People often will be concerned to protect the privacy of:     Individual persona – to exclude misuse of a person’s name, image, identity, etc. Data about a person – to exclude misuse of official or commercial records about a person, such as his or her medical history, criminal record, or spending habits. Personal communications – to exclude monitoring or disclosure of a person’s conversations, or email. Anonymity – to have the ability to remain anonymous online (at least, for lawful purposes). 104. The Government has roles to play in upholding citizens’ privacy, by enacting privacy legislation; protecting the privacy of information that it holds and manages; and by educating the public about safe online practices and privacy protections they may use. 105. Data security requires the protection of data against destruction, or unauthorized access or use. In some countries, data security laws require firms and government agencies to protect the security of data, including by ensuring that: personal data is accessible to the person it concerns; inaccuracies can be corrected by the person 37 Farah PD and Tremolada R “Desirability of Commodification of Intangible Cultural Heritage: The Unsatisfying Role of Intellectual Property Rights” (2014) 11 Transnational Dispute Management, Special Issue at 5. Page | 37 Solomon Islands National ICT Policy