1 MANDATE Mandate the treating of ICT filing and services with higher priority. 2 MAINTAINANCE Effective technical maintenance of quality on-line e-gov services To reduce lines and make transactions, easier, and quicker; and so attract users to the e-gov on-line modality, there must be benefits to consumer for using ICT Provide a high quality user friendly experience Reduce total cost of ownership Develop standards Use OECS technical teams to reduce down time and avoid costly upgrades 4 TRAIN PUBLIC SERVANT Train ministry staff and human resources to adopt and handle ICT as part of public sector and administrative reform 3 GREATER ACCESS Ensure citizen household and community access to broadband Promote business, urban and rural access to broadband Greatly increase percentage of household penetration and business penetration 5 TRAIN CITIZENS SUCCESSFUL INTRODUCTION AND USE OF E-GOVERNMENT INITIATIVES & SERVICES Promote training of citizens, communities and business in the use and practical benefits of ICT and E-government services And address other fundamental non-ICT transformational reforms 6 TECHNICAL FINANCIAL MECHANISM Ensure effective ability to implement financial transactions including on-line payments and on-line refunds 7 ICT REGULATORY Ensure an effective regulatory process 8 CYBERCRIMES Address issues of cybercrime and public fear of online transactions Including Certification Authority and Encryption Services In particular, address the issue of identity theft and computer misuse Implement a modern electronic communication Act Figure 15: Ensuring Success of e-Government Initiatives The success of implementing of the e-Government initiatives identified in the various preceding sections will largely depend on the degree to which the critical issues and barriers shown above are addressed. It is now necessary to consider how SVG can move forward in the context of the best practices that the country wishes to adopt and the current state of ereadiness defined previously. Regional Organisations and Associations P a g e | 53