The Colombian government reported low levels of cybersecurity awareness, which precipitated unsafe online habits, causing vulnerable Internet users to be defrauded. In addition, insufficient police training on advanced attacks, difficulties in preserving and examining digital evidence, and lack of cooperation from ISPs and other private entities constituted major impediments to stopping cybercrime in Colombia. Cybercrime Trends in Jamaica The Jamaican government reported a 14% increase in the number of cyber incidents in 2012, which most often targeted public institutions. Nevertheless, financial institutions and a prominent critical infrastructure service provider were also the objects of high-profile hacking incidents. The survey revealed that, as in Chile, ICT was a component of many crimes in Jamaica in 2012. The growing frequency of cyber incidents in Jamaica is complicated by the lack of highly trained incident response and digital investigation personnel, inadequate domestic and international cooperation, and a lack of proactive measures to deter hackers and attackers. Cybersecurity awareness in Jamaica generally remains low although the government has begun a large-scale awareness-raising campaign aimed at students. Cybercrime Trends in Mexico Mexican authorities registered a 40% increase in the number of cyber incidents in 2012, largely due to hacktivist attacks. Despite having several units tasked with responding to and analyzing cyber incidents, the country still cites a lack of legislative norms and public awareness as reasons for cyber insecurity. The most serious attacks in 2012 targeted governmental infrastructures specifically created and employed to support the presidential elections in July. Hackers launched distributed denial-of-service (DDoS) attacks, defaced web pages, and carried out cross-site scripting (XSS) and SQL injection attacks. Cyber security technicians were well-equipped to deal with the attacks since they were similar to other hacktivist incidents that occurred throughout 2012. Cybercrime Trends in Panama Web defacement was the primary type of cyber incident reported in Panama, comprising 27% of all cases managed by CSIRT-PANAMA, the country’s national incident response team. This was closely followed by DDoS attacks (23%), and unauthorized login attempts (15%). PAGE 7 | Latin American and Caribbean Cybersecurity Trends and Government Responses