Click Here & Upgrade PDF Complete Expanded Features Unlimited Pages Documents including E-Government/E-Commerce. 6.12.4 STRATEGIES a) Develop harmonised laws and regulations for the ICT sector that incorporate international best practice and Zambia s obligations/commitments at SADC, COMESA, NEPAD and WSIS level; b) Create a clear framework/forum for dialogue/interaction with market players, stakeholders and consumers; c) Promote technology-neutral legal and regulatory framework that also accommodate issues pertaining to the convergence of technologies and services within the context of local and global communications industry; d) Put in place legal and regulatory provisions that ensure that consumer choice and affordability of services is paramount while ensuring that consumer interests and protection are adequately addressed; e) Promote and facilitate the creation of a sound investor friendly legal and regulatory environment to encourage local and foreign direct investment in the sector; f) Facilitate and promote universal service and access to information and communication services in under-served areas and communities by making access to Services affordable to a larger section of the population ; g) Build institutional capacity for ICT policy makers, regulator, operators and consumers alike to effectively manage the ICT industry. 50